Shipping of products purchased on phottixstore.com is done from Hong Kong SAR. Products are shipped by priority registered air mail from Hong Kong post. Shipments generally take 5-10 days to arrive. (Expected delivery dates are estimates. Orders can be delayed due to export declaration time, factory lead time. Items that are not regularly stocked cannot be held to the expected delivery dates.)
The Buyer is bound to check the condition of delivery when it is received. If it is broken or damaged the Seller should be immediately informed.
In case of the complaint the Buyer should contact the Seller by e-mail giving his order number, name and surname, invoice/receipt number and describe the subject of the claim (see below).
The warranty covers product faults or factory defects for a period of one or two years (depending on product) after purchase. Products will be repaired with Phottix replacement part or reconditioned parts, or the product will be replaced with a new or reconditioned unit. This warranty is not transferable.