Shipping
Shipping of products purchased on phottixstore.com is done from Hong Kong SAR. Products are shipped by priority registered air mail from Hong Kong post. Shipments generally take 5-10 days to arrive. (Expected delivery dates are estimates. Orders can be delayed due to export declaration time, factory lead time. Items that are not regularly stocked cannot be held to the expected delivery dates.)

Returns
The Buyer is bound to check the condition of delivery when it is received. If it is broken or damaged the Seller should be immediately informed.
In case of the complaint the Buyer should contact the Seller by e-mail giving his order number, name and surname, invoice/receipt number and describe the subject of the claim (see below).
The warranty covers product faults or factory defects for a period of one or two years (depending on product) after purchase. Products will be repaired with Phottix replacement part or reconditioned parts, or the product will be replaced with a new or reconditioned unit. This warranty is not transferable.

  1. Cables, bags and external diffusers, consumables and other accessories;
  2. Damage caused by improper use, rough or careless treatment;
  3. Use of unauthorized accessories such as cables, batteries or chargers;
  4. Damage caused by fire or other natural calamity;
  5. Problems caused by battery leakage;
  6. Damage or wear to the case;
  7. Lack of warranty card, original packaging and/or proof of purchase;
  8. Improper repair, adjustment or use of non-Phottix parts by unauthorized service technicians;
  9. Products bought from unauthorized resellers or purchased across international borders;
  10. Loss of income or future income as a result of product warranty service;
  11. Warranty period has expired.


How to use the warranty?
Customers must apply for a RMA number (service@phottix.com) and then send the product with original packaging, warranty card and copy of receipt or proof of purchase to a service center as directed by the Phottix service team. Shipping charges will be refunded or levied as prescribed by national regulations.

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